Support
Something not working, or a question about Dad Shift or Mom Shift? Write to us and a person answers.
support@momanddadshift.comIf you can, say which app, your iPhone model and iOS version.
Common questions
How do we share the baby between our two phones?
In Settings, under Your family, tap the row to share the baby with the other parent. Apple's sharing sheet sends an invitation; when they open it, both apps use the same baby. It works through iCloud, so you both need to be signed in to iCloud.
I have a new phone. Where is my data?
With iCloud sync on, it comes back when you sign in to the same Apple Account and switch sync on in Settings. Without sync, restore the backup file you saved from Settings, Backup. Without either, the new phone starts empty: we have no copy.
How do I restore a purchase?
In Settings, open the pass and tap Restore purchases. Purchases belong to your Apple Account, so use the same one you bought with.
How do I cancel the monthly plan?
Apple manages subscriptions: on your iPhone, open Settings, tap your name, then Subscriptions. For a refund, go to reportaproblem.apple.com.
How do I delete everything?
In the app, Settings, Delete all data removes everything from the phone at once. If you used iCloud sync, you can also remove the app's data in your iPhone's Settings, under your name, iCloud, Manage Storage.
Is this medical advice?
No. The guidance is general information from published, dated sources, and your doctors decide. If something could be an emergency, call 911 or your local emergency number.
Which countries is it for?
The United States first: the paperwork, money and schedules follow US rules. Other countries come once their own content is written and checked.